FAQs


 

HOW DO I ORDER?

Select your size and shape

Tap the BUY button 

Tap CHECKOUT

[If necessary, include any details in the Note to Seller section] 

Select your country to view Shipping Price

Enter your details & pay via Credit / Debit Card

That’s it! Once paid you’ll get a confirmation email.  Then just wait for your nail mail to arrive!

HOW DO I KNOW WHAT SIZE TO BUY?  

No measuring. No fuss.  Receive your nail set with nails in every possible size.  Ranging from wide thumb nails to tiny pinkie nails and everything in between.

Ensuring your nail set fits you and you can wear your nails as soon as they arrive! [Also a great option for gifts.]

 

WHAT SHAPES ARE AVAILABLE?

Select the SHAPE menu to find all the shapes Comfy Beauty offers.

 

I’M BUYING THESE AS A GIFT, WHAT SIZE SHOULD I CHOOSE?

No measuring. No fuss.  Receive your nail set with nails in every possible size.  Ranging from wide thumb nails to tiny pinkie nails and everything in between.

 

GIFTING AND PERSONALISED NOTES

Personalised notes [made out to the name provided on the shipping address] are included.  Let us know if the order is a gift so that we replace it with a blank note. You can request a customised note.  Add the name of the recipient and note details in the Note To Seller section at checkout.

 

I FOLLOW YOU ON SOCIAL MEDIA, SHOULD I LEAVE MY @ HANDLE ?

Thank you for following us! Absolutely – tell us your @ name / handle. We love to treat our followers!

Tell us your @ name / handle and where you follow us in the Notes To Seller Section.

 

CAN I PAY BY CREDIT / DEBIT CARD?

Yes. You can pay securely for your nails via credit / debit card.  Visa, Mastercard and Paypal are accepted.

IS MY PAYMENT SECURE?

All the transactional areas of nhqlondon.com as well as checkout operates as secure access only, using HTTPS technology.  The padlock symbol in the address bar of your browser indicates that you are on a secure page.

HOW DO I USE A CODE?

Tap Shopping Bag, then CHECKOUT.

Scroll down to “Apply Coupon?”,

Enter the code and tap enter.

If the code is valid it will show the deduction and details on the top left hand side.

If you need help with your code you can contact us.

ORDER CONFIRMATION

 

HOW IS MY ORDER CONFIRMED?

After successfully placing your order, you’ll recieve an email confirming your order details, payment and order number.

Emails are sent to the email address provided on your order within 24hrs. If you don’t see the order confirmation in your Inbox please check your Junk / Spam folder to see if it’s been delivered there as per your email settings.

If you still have not receieved your Order Confirmation after 24hrs please contact us. We will check and verify that your order was placed successfully and update your email address if necessary.

 

ESTIMATED DESPATCH DATE

When your order has begun processing, you’ll receive an email detailing the Estimated Dispatch Date for your order.

HOW DO I KNOW MY NAILS ARE ON THEIR WAY?

When your total order is ready and has been posted – you’ll receieve an email confirming despatch. 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

It usually takes 3 to 6 business days for Canada Post to ship anywhere in Canada 

 

Please remember there can be delays due to public holidays, customs and severe weather conditions etc.  Always message us if it’s been a few days after the last date you should have got your package so we can track down your nails.

​CAN I REWEAR MY NAILS?

Yes.  We recommend application with adhesive tabs as the best way to do this. 

WHAT DO I USE TO APPLY MY NAILS?

You can apply your nails with liquid nail ahesive (glue) or nail adhesive tabs.